Purpose and who is involved
These terms govern the booking of private transfers on holiday2transfer.com. Holiday2Transfer is a brand of 2Transfer.
2TRANSFER SOLUTIONS S.L. (2Transfer) acts as an intermediary: it manages your booking and payment and confirms the service to you. The transfer is carried out by an authorised partner carrier. By booking, you accept these terms.
The carrier
The partner carrier is the authorised company that carries out the transfer with its own vehicle and driver. It receives from 2Transfer the data needed to do so (see the privacy policy). At the airport, your driver waits in the arrivals hall holding a sign with your name; at a train station, hotel or home, at the pick-up point on your booking.
Price
The price is fixed per vehicle and journey and is shown to you in full before you pay: the amount you see is the amount charged. It includes VAT, tolls and the waiting time stated in the service conditions.
Booking and payment
To book, you choose the route, date, time and vehicle, enter your details and pay by card through Stripe. The booking is confirmed when you receive the confirmation email with your reference (2T-NNNN). With that reference and your email you can view the booking, cancel it or request a change from “My booking”. You are responsible for making sure the details you give (date, time, address, flight, passengers) are correct.
Cancellation and withdrawal
Included waiting time, cancellation and refunds, luggage and the minimum booking notice are governed by the service conditions below, which are the ones in force at any given time in the booking system. For passenger transport with a specific date and time of performance, the right of withdrawal generally provided for distance contracts does not apply; you can cancel on the terms stated.
Service conditions
- Waiting time included: 60 min for international flights, 45 min for domestic flights or trains, and 15 min at a hotel or home address.
- Cancellation: 24 h or more in advance, 100% refund; less than 24 h or a no-show, 0%. Refunds take 5 to 10 business days.
- If your flight is cancelled, the transfer is rescheduled free of charge when you let us know 24 h in advance.
- Luggage: up to 158 cm (height + width + length) and 23 kg per bag, with as many bags as seats.
- Minimum booking notice: 24 h from an airport or station and 60 min otherwise, between 07:30 and 22:30.
- For return trips, the return is at least 2 h after the outbound journey.
- Child seats are always free of charge.
- The final price includes VAT, tolls and waiting time.
Incidents and complaints
If you have any problem with your booking or the transfer, write to info@holiday2transfer.com or call +34 607 11 80 59, quoting your reference. Opening hours: Customers with a booking: 24 hours. Other enquiries: 8:00–22:00 (Spanish time). We will deal with it as diligently as we can and, if necessary, pass it on to the partner carrier. As a consumer, you may also use the out-of-court consumer dispute resolution mechanisms and contact the competent consumer authorities.
Governing law and jurisdiction
These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence, in accordance with the applicable consumer legislation. In all other cases, the courts of the registered office of 2TRANSFER SOLUTIONS S.L. have jurisdiction.