Help
Answers grouped by stage of your trip. Can’t find yours? Message us.
Before booking
How to book, pay and choose a vehicle.
- How do I book a transfer?You book a private transfer on the website in a few minutes, and you do not need an account.
- Is the price per person?No, the price is for the whole vehicle and does not depend on how many people are in it.
- How do I pay?You pay by card, Apple Pay or Google Pay, directly on the website, through a secure payment gateway.
- How far in advance do I need to book?From airports and train stations you need to book at least 24 hours before pickup.
- Can I book a return?Yes, you can book a return journey in a single booking.
- Which vehicles are there and how many people fit?The vehicles you can choose are Standard (3 seats), People carrier (5 seats), 8-seater van (8 seats), Accessible van (4 seats).
Before you travel
Cancellations, changes, luggage and child seats.
- Can I cancel for free?Yes, you can cancel for free up to 24 hours before pickup, and you get 100% of what you paid back.
- How do I change or cancel my booking?Go to “My booking” and enter your reference (2T-NNNN) and the email you booked with.
- What details do I need to book?To book you need your first name and surname, your email, a mobile number with your country code, the pickup date and time, and the address or hotel you are going to.
- How many suitcases can I bring?You can bring one suitcase per seat in the vehicle, up to 158 cm (height + width + length) and 23 kg each.
- Are child seats available?Yes, child seats are available and they are free.
On the day
Pickup, waiting times and what to do if something changes.
- Where does the driver meet me?At airports your driver waits at the arrivals exit holding a sign with your name.
- How long does the driver wait?The driver waits 60 minutes for international flights, 45 minutes for domestic flights and trains, and 15 minutes at hotels and private addresses, counted from the scheduled arrival time.
- What if my flight is cancelled?If your flight is cancelled, we reschedule your transfer at no cost, as long as you tell us at least 24 hours before the original pickup.
- What if I can’t find the driver?Message us on WhatsApp, or use the phone number in your confirmation, and we will help you find your driver.
Afterwards
Confirmation and refunds.