How do I change or cancel my booking?
Finding your booking
Go to “My booking” and enter your reference (2T-NNNN) and the email you booked with. From there you can view your booking, cancel it or ask for a change. The confirmation email also carries a “Manage my booking” button that takes you straight in. The reference starts with 2T- and appears in the subject line of that email. To keep other people out, the website may ask for a quick check before it opens the booking. If the email and the reference do not match, it simply says it cannot find the booking, without telling you which of the two is wrong.
Asking for a change
To change the time, the flight, the address or any other detail, write what you need in the change request. A change is a request that the team reviews and answers by email, and the booking stays as it is until we confirm. Ask early and watch your inbox and your spam folder. If your flight time moves, send us the new arrival time. If you switch hotels, write the full name and address, so there is no mix-up with another hotel of the same name. The form only takes your message, so give the whole change in one go.
Cancelling or finding a reference
If you would rather cancel, you do it on the same screen, and the answer on free cancellation explains the deadline. If you cannot remember your reference, look for it in the subject of the confirmation email. If the website says it cannot find your booking, check that the email is exactly the one you typed when you booked, letter by letter. Inside the booking you see its status, for example paid or cancelled, and you can download a PDF with the details of the trip. If nothing works, tell us whose name it is under and for which day, on WhatsApp or by email, and we will find it for you. You do not need to register for any of this.
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