Where is my confirmation?
Where it arrives
Your confirmation arrives by email, with your reference (2T-NNNN), as soon as the payment has gone through. If you cannot see it after a few minutes, look in your spam or promotions folder, which is where it tends to hide. The subject line carries the reference, so you can search your inbox for that code. Inside you will find the details of your transfer and the button to manage the booking. You will use it for the whole trip, and you can open it on your mobile at the airport.
Check your email
Make sure you typed your email correctly when you booked. It is where the confirmation goes, and where the “Manage my booking” button sits. The reference starts with 2T- and you need it to view, cancel or change the booking. It also appears on the page you see right after paying, where you can copy it, add the trip to your calendar or save the booking as a PDF. When the confirmation arrives, go through the date, the time, the addresses, the flight or train and the number of passengers. If anything is wrong, ask for the change under “My booking”. If you still see the message that the payment is being processed, wait and do not pay again. We send the confirmation as soon as it is ready.
If it does not arrive
Until you receive the confirmation, the booking is not confirmed. If a few minutes pass and it is neither in your inbox nor in spam, send us the name on the booking and the date of the trip on WhatsApp or by email, and we will find it. If the email address had a typing error, the message cannot reach you, and we resend it to the right address. If the payment failed, the page says so and nothing has been charged, so you can try again. If several of you are travelling, forward the confirmation to your companions, so everyone has the meeting point to hand.
Related questions
Already know where you’re heading? See routes and prices