What if I can’t find the driver?
How to reach us
Message us on WhatsApp, or use the phone number in your confirmation, and we will help you find your driver. Our support hours: Every day, 8:00–22:00 (Spanish time). If you are waiting at the meeting point, stay where you are until we have spoken, because moving can take you further from the driver. Your reference (2T-NNNN) is the first thing we will ask for, so have it ready in the confirmation email or under “My booking”. You do not need to explain much. Your name, your reference and where you are is enough to begin.
What to tell us
Tell us where you are, meaning the terminal, the exit, the gate or the platform. A photo of what you can see around you helps a lot. With that we check your booking and guide you to the meeting point. The sign carries the name you booked under, so look for that name and ignore the other passengers’ names in your group. At an airport, also check you are in the right terminal and at the arrivals exit for your flight. If you were slow coming out with your bags, tell us early, because the included wait runs from the arrival time. If you see someone holding a sign that is not yours, stay in the area and write to us.
Before you set off
Before you leave home, read the confirmation email again so you know where the meeting is. At airports the driver waits at the arrivals exit with a sign showing your name. At train stations it is the pickup point in your booking. At hotels it is reception or the entrance. Keep your mobile charged and with data or wifi, because it is the quickest way to reach us. Do not mute it until you are in the car, in case the driver tries to reach you. A screenshot of the confirmation in your gallery still works if you lose signal.
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