What if my flight is cancelled?

Rescheduling at no cost

If your flight is cancelled, we reschedule your transfer at no cost, as long as you tell us at least 24 hours before the original pickup. Let us know as soon as you hear about the cancellation, because the sooner we know, the easier it is to reorganise. You do not lose the amount you paid, and you do not need to make a new booking or pay again. The transfer moves to your new arrival date and time, provided a vehicle is available. Keep the airline’s message with the new date, since that is the detail we need.

How to tell us

Write to us on WhatsApp or by email with your reference (2T-NNNN) and your new arrival date and time, or ask for the change under “My booking”. Suppose your Tuesday flight is cancelled and the airline moves you to Thursday, landing at 19:40. You send us that with your reference and we rearrange the pickup. A change is a request that the team reviews, so the booking does not change until we confirm. If you do not know the new date yet, say that the flight is cancelled and add the rest when you have it. That way we know the original transfer will not take place. A reference, a date and a time are enough to get started.

Time changes or cancelling

If the flight is not cancelled but its time changes, send us the new arrival time in the same way. Within the included waiting limits, the driver stays if the flight is only late. If you would rather cancel the booking than reschedule it, the cancellation policy applies, and that depends on how far ahead of pickup you are. If the airline moves you to a different airport, write to us as well, because the route is then a different one and we look at it with you. If you only find out at the last minute, write anyway and we will see what is possible.

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